Receiving Refunds

Receiving Refunds

How can I get a refund through Ideal?

If you paid with Ideal, the money will be refunded to your original account. It usually takes around 7-10 business days for the money to arrive.
If you can’t find your refund, please be advised to inquire your bank for more information.

How can I get a refund through Mercado Pago?

– Paid with credit/debit card
The money will be refunded to original payment card. It usually takes around 7-10 business days for the money to arrive.

– Paid with MP Wallet/ATM/Bank Transfer/OXXO
The money will be refunded to MP account in real time. If you used Guest account to make payment, please register an MP account by using the registered email of Boka Mall to receive your refund.

You are advised to contact service agents of Mercado Pago for further assistance by visiting https://www.mercadopago.com.mx/ayuda/respuestas-soluciones-pagos-online_189 if you could not find the refund.

How can I get a refund through Webmoney?

If you’re using WebMoney, it usually takes around 7-10 business days for the refund to arrive.

If you didn’t receive your refund, please contact WebMoney for more information: http://www.wmtransfer.com/eng/about/contacts/

I have not received my refund on my credit card yet. What can I do?

If you paid with a credit card, the money will be refunded to your card. It usually takes around 5-15 business days for the money to arrive.

If the refund process is marked “complete” but it looks like you did not get your money back yet, please check your bank account first. Some refunds are booked on the date of the purchase.

If after carefully checking your bank statement (as suggested above) you still cannot find your refund, please contact our customer service team.

Note:
1. The bank statement should have an official stamp.
2. Please provide a bank statement from 2 days before the purchase date until 10 business days after the (completed) refund date. For example, if you paid for an order on Oct. 3 and your refund was completed on Oct.16, please send us the bank statement that shows payments from Oct. 1 – Oct. 30.
3. Mark the purchase of the specific order in your bank statement so that it easy for us to find.

How can I get a refund if my bank has gone bankrupt?

Refunds can only be sent back to the account with which you used to make the payment. If your bank has gone bankrupt, please contact your card issuer directly for more information.

How can I get a refund if my credit card is no longer valid or has expired?

You will receive your refund on the same card that you used to pay for your order. To secure the safety of your account, we can’t refund to other cards.

If your original card is not valid or if it has expired, please contact your card issuer for more information. Normally they receive the money on your behalf and transfer it to your bank account.

How do I get a refund by credit card or debit card?

You will receive your refund on the same card that you used to pay for your order. It usually takes around 5-20 business days for the money to arrive.

For more information about the refund status, please check the order details page on our website.

It normally takes 5-20 business days for refunds to be processed.
If the refund status is marked as “Complete”, but you can’t find the payment in your bank account, please contact our Customer Service Team.

Why does it show that a refund is being processed after my order cancellation?

It means your refund is currently being processed for you. Normally, it takes about 5-20 working days to receive it in your bank account. Please wait patiently for the refund.

Why is the refund lower than I expected?

Please go to your order details page on our website to find out whether you have applied for a full or partial refund.

Please note that the following costs cannot be refunded:
1. Currency conversion fees charged by your credit card issuer.
2. Credit card transaction fees.
3. Floating exchange rates.

Please contact your issuing bank for further information.

Why does it take so long to get refund?

Normally, it takes about 5-20 working days to receive it in your bank account. Please wait patiently for the refund. Please contact your issuing bank for further information.